At CanopyDesk ("we," "us," or "our"), our value proposition is to transform your help desk into a thriving ecosystem where inquiries are resolved faster and client relationships grow stronger. To achieve this ecosystem, we utilize digital technologies that allow us to understand how you interact with our website, our support simulation tools ("Play"), and our ticketing software.
This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can manage your preferences. We are committed to being trustworthy, empathetic, and efficient in how we handle your data.
3. How We Use Cookies
We use cookies to ensure our platform is trustworthy and efficient. Specifically, we use cookies for the following purposes:
Authentication
To identify you when you sign in to CanopyDesk.
Performance
To speed up load times and balance traffic.
Preferences
To remember your language and layout settings.
Analytics
To understand how you use our support tools.
By understanding your usage patterns, we can continuously automate support workflows and improve the client communication tools within our software.
5. Third-Party Cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
Analytics Partners: We use Google Analytics and similar tools to help us understand how our customers use the CanopyDesk platform. These tools collect information sent by your browser as part of a web page request, including cookies and your IP address.
Advertising Partners: We work with third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Please note that CanopyDesk has no access to or control over these cookies that are used by third-party advertisers.
6. Managing Cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. However, if you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.
Common Questions on Management
2. At the top right, click More > Settings.
3. Under "Privacy and security," click Cookies and other site data.
4. Select an option: "Allow all cookies," "Block all cookies (not recommended)," "Block third-party cookies in Incognito," or "Block third-party cookies."
2. Click Privacy.
3. Select "Block all cookies."
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
7. Cookie Consent
When you first visit CanopyDesk, a banner will appear asking for your consent to store cookies on your device. By clicking "Accept", you agree to the use of all cookies as described in this policy. By clicking "Settings" or "Reject", you can manage your preferences.
We log your consent preference to ensure we do not bug you with the banner again for a period of 12 months, unless you clear your browser data or we make significant changes to this policy.
8. Updates to This Policy
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
9. Contact Information
If you have any questions about our use of cookies or other technologies, please email us at [email protected] or by post to:
CanopyDesk Inc.Attn: Legal/Privacy
123 Jungle Tech Park, Suite 400
San Francisco, CA 94107
United States